Barts Health Trust offers top tips for mobilising change to improve its outpatients pathway.

It has streamlined its outpatients’ services with a focus on user standards and improving patient experience. It undertook a program of transformation for outpatient services over the past three years to ensure consistency of service and to develop innovative pathways with strong links to its local community

Here are their top tips for mobilising change :

  1. Support from the board
  2. Engagement events across the organisation
  3. Setting up a transformation board to oversee change and share good practice
  4. New measures for outpatient services reported across the organisation
  5. A tried and tested programme of pathway change for all clinical teams
  6. Operation meetings on each site
  7. A training and development programme to embed pathways through lean principles
  8. Weekly meetings to lead change with general managers


Ref: HSJ 17 Jan 14