I have left the day job for a week to wander around the country catching up with old colleagues, I’ve been listening hard! What do I hear?
The impending next wave of CQC inspections feature high in anxieties, the new ‘Ofsted’ style rating system and the change in approach coupled with intelligent monitoring promises a very different experience for organizations.
Read CQC’s report on their next inspection phase
One large London Trust told told me ‘we are expecting our inspection soon and are a Trust in turnaround, we are anticipating 90 inspectors’
I heard what kept folk awake at night so let’s develop a sleep strategy for those of us who care so passionately for our patients experience.
- Get from behind our desks
- Walk around talk to patients and staff and listen hard
- Take action and communicate well
SIMPLES! – Well Complex maybe but not Difficult